Returns Policy

Our Returns Policy

At Dutch Seed Supply, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to ensure your shopping experience is as pleasant as possible.

Return Eligibility

You may return most new, unopened items within 14 days of delivery for a full refund. We also accept returns of opened items within 14 days if the item is defective or damaged upon receipt.

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Please note that certain items are non-returnable due to health and safety reasons, including:

• Seeds that have been opened
• Growing media that has been opened or used
• Personalized or custom-made products

Return Process

To start the return process, please follow these steps:

1. Contact us: Email our customer service team at returns@dutchseedsupply.com or call us at +31 (0) 20 123 4567 to request a return. Please include your order number and the reason for your return.
2. Receive return authorization: We will provide you with a return authorization number and return instructions.
3. Package your return: Securely pack the items in their original packaging, including all accessories and documentation.
4. Ship your return: Send your package to the address provided in the return instructions. We recommend using a trackable shipping service.

Please note that you are responsible for the cost of returning the item unless the item is defective or damaged upon receipt.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.

If your return is rejected, we will provide you with the reason and information on how to ship the item back to you if desired.

Late or Missing Refunds

If you have not received your refund within the timeframe mentioned above, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund, please contact our customer service team at returns@dutchseedsupply.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at returns@dutchseedsupply.com and follow the return process outlined above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at returns@dutchseedsupply.com with details of the damage or defect. Please include photos of the damaged item and packaging if possible.

We will provide you with a prepaid shipping label for the return and send you a replacement as soon as possible.

Cancellations

If you need to cancel an order, please contact us as soon as possible at orders@dutchseedsupply.com. If your order has not been shipped yet, we will process your cancellation and issue a full refund. If your order has already been shipped, you will need to follow our return process.

Contact Us

If you have any questions about our returns policy, please contact us: